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Home Uncapped Accounts

theinternet from R199 per month

  • Pay a fixed monthly price
  • Instant Activation
  • Free Setup
  • No Contracts, No Catch
  ADSL Uncapped Accounts
  Home Uncapped 384 kbps
R 199
  Home Uncapped 512 kbps
R 299
  Home Uncapped 4 Mbps
R 649
  Home Uncapped 10 Mbps
R 1899

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Acceptable Use Policy

Whilst other providers shape and throttle internet connectivity for the whole month based on usage, we like to take a more proactive approach to bandwidth management.

Our AUP is in place to protect users who aren’t abusing their uncapped accounts from those who are. It’s there to make sure abusers of our service do not receive the same quality uncapped service as those who stick to the rules. It’s clear, simple and fair. If you stick to it, you’ll get the most out of your Home Uncapped ADSL.

Why would your speeds decrease?

First, we will NEVER deprioritise users if we have spare capacity on our network, unlike other ISPs. In addition to this, you will only get slower speeds IF you don’t play by the rules. Even if your service is deprioritised, browsing remains awesome. Here’s how we determine who to deprioritise and when:

We use a 2 tiered rolling window system between 6am and 12am to ensure our network is optimised to keep your account running smoothly.

  • If you use more than a certain amount of Gigs in a 6 hour period, then your service will be deprioritised until those 6 hours are up. Your ADSL account will then be restored to normal priority.
  • Similarly, if you use more than a certain amount of Gigs in 7 day period, then your service will be deprioritised until that 7 day period is up. Your ADSL account will then be restored to normal priority.

Remember, these windows ONLY refer to usage between 6am and 12am.

Here’s where it gets interesting! All usage during Download Plus hours, that’s between 12am and 6am does NOT contribute to your overall usage. That’s right, you can completely max out your account between these hours, and it will NOT count towards your 6 hour and 7 day rolling windows. It’s a free for all! This is when you can really get the most out of downloads and updates.

Rolling window

Home Uncapped uses 6 hour and 7 day rolling windows to ensure your account keeps running smoothly. If you reach your rolling window thresholds within 6 hours or 7 days, respectively, your maximum download speed will be moved to a lower priority until your total usage falls below your threshold. How much your speed is reduced will depend on network capacity. Remember, if there is available capacity, your rolling window thresholds do not apply and your speeds will NOT be affected at all.

This table shows when prioritisation kicks in on the various line speed options:

Package

Time

Moved to a lower priority at

Home Uncapped 384kbps

6 hours

0.305 GB

Home Uncapped 1Mbps

6 hours

0.79 GB

Home Uncapped 4Mbps

6 hours

3.165 GB

Home Uncapped 10Mbps

6 hours

7.91 GB

Home Uncapped 384kbps

7 days

4.25 GB

Home Uncapped 1Mbps

7 days

11.07 GB

Home Uncapped 4Mbps

7 days

44.3 GB

Home Uncapped 10Mbps

7 days

110.74 GB

REMEMBER, this ONLY occurs when we do not have available capacity on our network.

 

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